Having a background in sales and customer service, my response was try to de-escalate. I apologized for not being a gas guy, and stated that I have an electrical background. I then asked the nigger to explain in very simple terms what it would like us to do for it. I was very polite and professional throughout the entire conversation as every call is recorded.
This resulted in a Cat-3 over the phone, if that's even possible. It went from asking for assistance to demanding to know why I was the one staffing the line if I'm not a gas guy. I attempted to re-direct it back onto the subject at hand but the smooth nigger brain was locked into the chimp out, and there was no reasoning with it at this point. It was asking for my name and my bosses name and just plain melting down. So much for the gas emergency it was calling about.
I was finally able to discern the nature of the non-emergent problem it was calling about, and told it that I would have someone there in about an hour. That's how long it takes sometimes
I'm covering the gas line one night for Nigger City Power. I'm an electric guy, don't know a whole lot about the hands on of what the gas guys do, but I'm qualified run the gas desk. If a trouble call comes in then I know who to send for it and when to notify higher authorities.
I get a call from Customer Service telling me that they have Leroy on their line from one of the contractors we use, and he needs a Gas Fitter sent to his location immediately.
They connect Leroy over to me and it is just babbling on about some garbage, and having a very difficult time explaining to me what exactly is the nature of the problem. I tried to probe a bit further just so I could get a better idea of what was going on. This was apparently too much for the nigger and I could tell it was getting angry
Nigger devolved even further at this point, all mad that it might take me an hour to get someone to his location, and again asking "why it was even talking to me." Finally, I had enough.
I said something to the effect of "take Post too long. Click here to view the full text.