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What should I do before I make a request?
You can ask for any information you choose, at any time, but you may not always succeed in getting it. Before you make a request, it may help to consider the following questions.
Is the information you want already available, for example, on the authority’s website?
Authorities must make certain information routinely available. You can find out what information is available by checking the authority’s publication scheme or guide to information. Do this by looking at its website or by contacting the authority.
Is the information you want your own personal data?
If your request is for information about yourself, such as your medical records, you should make a subject access request under the Data Protection Act.
Is the authority likely to have the information?
It may save you time if you check with the authority whether it is likely to have the information you want. For example, you may not be sure whether the information you want is held by your district council or the county council. Public authorities must give reasonable advice and assistance to anyone asking for information, so you should feel free to ask for help in making your request.
Is the information you want suitable for general publication?
The aim of the Freedom of Information Act is to make information available to the general public. You can only obtain information that would be given to anybody who asked for it, or would be suitable for the general public to see.
Some information, such as records about a dead relative, or documents you need for legal purposes, may not always be available under the Act. However, you may have a right to see the information you want under other legislation. The public authority holding the information you want should advise you.
What are the legal requirements for a request?
For your request to be dealt with according to the Freedom of Information Act, you must:
contact the relevant authority directly;
make the request in writing, for example in a letter or an email. You can make a verbal or written request for environmental information;
give your real name; and
give an address to which the authority can reply. This can be a postal or email address.
You do not have to:
mention the Freedom of Information Act or Environmental Information Regulations, although it may help to do so;
know whether the information is covered by the Freedom of Information Act or the Environmental Information Regulations; or
say why you want the information.
It is sensible to write the date on any letters or emails you send and keep a copy, so you have a reliable record of your request. If you make a verbal request for environmental information, we recommend that you note who you spoke to, the date, and what information you requested, and you may wish to follow up with a letter or email confirming your request. A written record of a verbal request would be beneficial if you later need to make a complaint.
It can be helpful to check whether the authority recommends you send your request to a specific person or email address. Some authorities allow you to request information via their website. You can also make a request on social networking sites such as Facebook or Twitter.
Some other websites allow you to contact public authorities and make a request through the site. Check that the site will allow the public authority to respond, otherwise it’s not a valid request.
If you find it impossible or unreasonably difficult to make a request in writing, a public authority may have to make a reasonable adjustment for you under the Equality Act 2010 (or Disability Discrimination Act 1995 in Northern Ireland). This could mean, for example, that the public authority has to consider treating a verbal request for information as if it was a valid freedom of information request.
The ICO cannot request information from another authority on your behalf. You should address your request directly to the authority. There is no need to send us a copy of your request.