Jim and his son are doing a great job so far, I hope they keep it up.
>Fred was unable to realize that and wrote off the entire 8chan userbase as being ungrateful and working against him simply because he let those few mean comments get to him
True.
>because the human brain has evolved to become hyper-focused on the negative as it's a way of alerting itself to potential threats in the given environment, which as a result makes the awareness of positive aspects to require a lot more deliberate effort.
The other problem is that most feedback is negative, whether it's provided by trolls or genuinely unstratified users. How many people go to /operate/ to express their gratitude? Only when someone is in mood to troll or finds something broken, he takes the time to go there.