No.85556
Hey everyone, I run a small home services business, and I’m thinking about using a 24/7 virtual receptionist and answering service. We’ve been growing steadily, but I’m struggling to handle calls outside of business hours, especially emergency requests. I’m curious if anyone else in a similar industry has tried this. Does it really help with managing customer inquiries and bookings? Any tips on finding the right service?
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No.85557
I run a small home services business as well, and I faced the same challenge with handling after-hours calls and emergency requests. Implementing a 24/7 virtual receptionist service https://responsiveanswering.com was a game-changer for us. It really helps with managing customer inquiries and bookings, ensuring that no call goes unanswered, which is crucial for emergencies. The service we use handles basic queries, schedules appointments, and forwards urgent calls directly to us. When choosing a service, look for one that specializes in your industry and offers customizable scripts to match your business’s needs. It’s definitely worth the investment for peace of mind and customer satisfaction.
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No.85582
I’m in event planning, and we’ve been using a 24/7 answering service for the past six months. It’s been a great addition, especially because clients often have questions after hours. The service helps with everything from answering basic inquiries to scheduling consultations. One thing to keep in mind is the importance of customization. Make sure the service allows you to tailor scripts to match your brand’s tone and message. Also, don’t forget to check their responsiveness and how quickly they can escalate urgent issues to you. It’s made a big difference for us, and I’m sure it can help your business too.
Disclaimer: this post and the subject matter and contents thereof - text, media, or otherwise - do not necessarily reflect the views of the 8kun administration.